E-Mail Etiquette

Description:

This ILT Series course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Outline:

• Unit 1: E-mail basics
  • Topic A: E-mail characteristics
  • Topic B: E-mail programs
  • Topic C: When to use e-mail
  • Topic D: Writing an e-mail message
• Unit 2: E-mail policies
  • Topic A: Company policies
  • Topic B: Copyright laws, viruses, and liability
• Unit 3: E-mail features and security
  • Topic A: Features of an e-mail program
  • Topic B: Securing e-mail
• Unit 4: E-mail messages
  • Topic A: Message headers
  • Topic B: E-mail message body
• Unit 5: E-mail effectiveness
  • Topic A: E-mail recipients
  • Topic B: Message management
• Unit 6: Netiquette guidelines
  • Topic A: Netiquette style
  • Topic B: Emoticons and abbreviations
• Unit 7: Composing online correspondence
  • Topic A: Online communication
  • Topic B: Language and punctuation
  • Topic C: Efficient writing habits

ISBN: 1-4188-4604-X

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Please note that the material taught at some locations may differ slightly from the outline shown above. Please contact your local ExecuTrain office if you have any questions about specific course content.