Description:
This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Comes with a companion CBT program.
Course Outline:
Unit 1: Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships
Unit 2: Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace
Unit 3: Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings
Unit 4: Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines
Unit 5: Business functions
Topic A: Attending business functions
Topic B: Business dining
Unit 6: Traveling for business
Topic A: The courteous traveler
Topic B: International travel