Advanced Interpersonal Communication

Description:

This ILT Series course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Table of Contents:

• Unit 1: Communication styles and methods
  • Topic A: Communication styles
  • Topic B: Verbal and nonverbal communication
• Unit 2: First impression and building rapport
  • Topic A: The importance of first impression
  • Topic B: Communicating to build rapport
  • Topic C: Building positive relationships
• Unit 3: Building relationships through feedback
  • Topic A: Importance of providing feedback
  • Topic B: Providing feedback
• Unit 4: Supervisors
  • Topic A: Understanding supervisor styles
  • Topic B: Handling human resource issues
• Unit 5: Colleagues and subordinates
  • Topic A: Communicating with colleagues
  • Topic B: Communicating with subordinates
• Unit 6: Customers and vendors
  • Topic A: Communicating with customers
  • Topic B: Communicating with vendors
• Unit 7: Organizational culture
  • Topic A: Understanding organizational cultures
  • Topic B: Cultural networks
  • Topic C: Managing physical culture
  • Topic D: Managing emotional culture

ISBN: 0-619-07599-6

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Please note that the material taught at some locations may differ slightly from the outline shown above. Please contact your local ExecuTrain office if you have any questions about specific course content.