Home >> Courses >> Application Training Courses

Communication Skills Training

Course ID #: COMMTRAIN
This course familiarizes participants with the importance of good communication skills relative to the types of positions they hold. (Full description below)
Choose a Course Date  
    Price per seat $335.00
    Qty
    Seats Available: 660

    		  
    • Additional Course Details

      • Communication Skills

        Course Description

        This course familiarizes participants with the importance of good communication skills relative to the types of positions they hold. Key points include: the communication process, required listening skills, recognizing non-verbal communication, understanding factors that influence communication, delivery techniques, and etiquette. During the workshop, participants will be exposed to a variety of different communication media, as well as different tools and techniques to help them make their messages more meaningful and powerful. Participants will also learn the basics of grammar and proofreading, complaint resolution, and verbal professionalism by participating in a wide range of different activities, role plays, and discussions.

        Prerequisites
        • None
        Objectives

        Upon successful completion of this course, students will be able to:

        • describe the communication process.
        • use listening skills and questioning techniques.
        • identify and minimize influencing factors.
        • use communication tools.
        • communicate in the workplace.
        Outline
        • Understanding the Communication Process
          • The Goal of Effective Communication
          • The Importance of Effective Communication
          • How Communication Works
            • The Process
            • Communication Networks
            • Eliminating Barriers
        • Listening Skills
          • Introducing Listening Skills
            • Examining Your Listening Skills
            • Active Listening
            • Re-examining Your Listening Skills
            • Empathetic Listening
          • Using Questions
          • The Role of Silence
          • Interpreting Responses
          • Recognizing Individual Sensory Modes
        • Understanding Influencing Factors
          • Identifying Influencing Factors
          • Minimizing Assumptions and Preconceptions
          • Minimizing Prejudices
          • Understanding the Situation or Environment
        • Using Communication Tools
          • Understanding Delivery Methods
          • Selecting Words
          • Using Tone and Sincerity
          • Using Body Language
          • Selecting the Correct Channel
        • Communicating in the Workplace
          • Writing Effective Sentences
            • Placing Modifiers
            • Using Active Voice
            • Combining Sentences
            • Proofreading
            • Proofreading Suggestions
          • Using Telephone and Voice Mail Etiquette
          • Placing Calls
            • Answering Calls
            • Using Voice Mail
          • Using E-mail Etiquette
            • Understanding E-mail Guidelines
          • Resolving Employee Complaints
            • Understanding Effective Complaint
            • Resolution Processes



        Please note that the material taught at some locations may differ slightly from the outline shown above. Please contact your local ExecuTrain office if you have any questions about specific course content.

    Other courses that may be of interest:
    Click the "Details" button to check availability or special pricing options.

    $225.00
       
    INTPERCOMM - Advanced Interpersonal Communication
    his ILT Series course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. (See Below for More Details)
    $335.00
       
    INTERCOMM - Effective Business Writing Training
    Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. (Full description below)
    $335.00
       
    PRESTRAIN - Effective Presentations Training
    This 1-day course covers basic presentation skills. Students learn to plan presentations, analyze the audience, select supporting material, build presentations, use visual aids, deliver presentations... (See full description below)
    $335.00
       
    TIMEMGT - Effective Time Management
    Time is a form of currency, and the ways that we talk about it illustrate its value: we say “Time is money,” and “My time was well spent,” or “It's a waste of time.” Like most professionals, you've (see full description on course page)
    $335.00
       
    ORGSKLTRN - Organizational Skills Training
    This ILT Series course introduces students to the basics of information and time management. Students will learn how to assimilate and make the best use of the stream of the daily information flow. (full descriptions for each course level below)
    $335.00
       
    PROJMGTFUND - Project Management Fundamentals
    Project Management: Fundamentals covers the basics of project management. It provides the theory and core methodology you will need to manage projects or participate on project teams.
    $225.00
       
    EMAILETQ - E-Mail Etiquette
    This ILT Series course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. (See Below for More Details)
    $225.00
       
    GRAMSKILLS - Grammar Skills
    Students of this course learn how to use grammar effectively within their organizations. Students will learn to write effective sentences by identifying sentence elements, correctly using phrases and clauses, and understanding sentence classification
    $225.00
       
    INTERVWSKLS - Interviewing Skills
    This ILT Series course teaches students the fundamentals of interviewing. Students will prepare themselves to interview a prospective employee by identifying the necessary skills and the type of personality that will fit best in the company... (See Below)
    $225.00
       
    KEYBRD - Keyboarding
    This course is for students who want to learn how to touch-type to increase their speed and efficiency on the keyboard. The open, modular-style manual is designed for quick scanning in the classroom. (See Below for More Details)

    Customer Reviews


    Write A Review