Lesson 1: Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Lesson 2: Conflict as Communication
This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyze how they currently handle conflict and how they might be able to improve.
Lesson 3: Benefits of Confrontation
This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.
Lesson 4: Preventing Problems
There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.
Lesson 5: Getting Focused
If, as leaders, we are content to only deal with the surface issues, and we are afraid to dig and get at the deeper issues, we will not create a better workplace. This session will give participants some ways to get to the heart of a problem.
Lesson 6: Managing Anger
Too many people are angry! This session will give participants some guidelines for managing their anger, dealing with angry people, and using assertive anger.
Lesson 7: Dealing with Problems
In this session, participants will work in small groups to explore eight ways of dealing with problems.