Lesson 1: Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Lesson 2: Creating Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.
Lesson 3: Growing Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.
Lesson 4: Communication Basics
During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.
Lesson 5: Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.
Lesson 6: Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.
Lesson 7: Listening Skills
Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.