Communication Strategies

Outline:

Lesson 1: Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Lesson 2: Creating Positive Relationships

During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.

Lesson 3: Growing Self-Awareness

Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.

Lesson 4: Communication Basics

During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.

Lesson 5: Communication Barriers

After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.

Lesson 6: Asking Questions

This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.

Lesson 7: Listening Skills

Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.

Lesson 8: Body Language

To start the second day, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.

Lesson 9: Communication Styles

This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.

Lesson 10: Creating a Positive Self-Image

During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.

Lesson 11: Frame of Reference

This session will explore our frame of reference and the assumptions that we make. Participants will also take place in an activity that will strengthen their ability to speak about communication concepts more easily.

Lesson 12: Techniques for the Workplace

In this session, participants will learn about two key elements of an effective message: preparation and delivery.

Lesson 13: Assertiveness

How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.

Lesson 14: Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Price: $495.00
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