Business Etiquette – Gaining That Extra Edge

Lesson 1: Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Lesson 2: Business Etiquette Basics

To begin, participants will explore what etiquette is all about and what role manners play.

Lesson 3: Test Your Business Etiquette

As a pre-assignment, participants were asked come up with at least five examples of etiquette that they see at work or at home. During this session, we will review their examples; be prepared for some debate!

Lesson 4: The Handshake

During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

Lesson 5: Business Card Etiquette

The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

Lesson 6: The Skill of Making Small Talk

Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’t’s of small talk.

Lesson 7: Do You Remember Names?

There are four keys to remembering names. In this session, we will discuss and practice each of them.

Lesson 8: Making that Great First Impression

During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Lesson 9: Dress for Success

It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and the details of particular dress codes.

Lesson 10: Business Dining

This session will focus on the do’s and don’t’s of business lunches. If possible, we recommend that you have participants practice an actual business lunch.

Lesson 11: E-mail and Telephone Etiquette

How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a small group and a large group setting. We’ll also talk about thank-you notes.

Lesson 12: Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.