Lesson 1: Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Lesson 2: Defining Active Listening
To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
Lesson 3: Body Language Basics
In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Lesson 4: Attitude is Everything!
Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.